AI receptionist · UK hands-on clinics
Never miss another patient call.
An AI receptionist for UK hands-on clinics: physiotherapists, osteopaths, sports therapists and massage therapists. Answering, capturing and routing patient enquiries when your team can’t.
The problem
Missed calls don’t announce themselves.
Tuesday, 8:12am. Reception is with a patient. The phone rings twice, then goes to voicemail.
Missed calls happen mid-treatment, over lunch, after hours. Each one is a patient deciding what to do next — and a voicemail rarely wins a new patient.
- New patient enquiry, mid-treatment
- Reception already on another call
- “Do you treat sciatica?” — third time this week
- After-hours enquiry from a referral
- Patient comparing local clinics
Live demo
Speak to Susie.
Click to speak
Safety
Careful by design.
No diagnosis. Ever.
Susie never diagnoses. Clinical judgement stays with clinicians.
No medical advice.
Enquiries about symptoms are captured and routed — never advised on.
Human handoff is built in.
Anything uncertain, sensitive or urgent is escalated to your team, immediately.
Your rules, not ours.
Escalation thresholds, wording and boundaries are set by your clinic and can be changed at any time.
Data handling agreed before go-live.
How calls, recordings and patient details are handled is discussed and agreed with you before Susie takes a single call.
Bring your hardest clinical-safety question to the call.
Book 15 minutesWhat clients say
Trusted by clinics across the UK.
“Before Susie, we were missing calls every day during treatments. Now she handles everything — bookings, FAQs, after-hours — and we haven't missed a lead since. Best investment we've made for the business.”
“With the AI receptionist, I've finally been able to concentrate fully on my job, without the stress of being interrupted at any moment by the phone ringing.”
Questions
Before you decide.
The things clinics ask us most.
She answers calmly, in your clinic's own tone of voice, and speaks the language of physiotherapy — not a generic script. You'll hear exactly how she sounds in the live demo before you decide anything.
Susie never diagnoses and never gives medical advice — clinical judgement stays with your clinicians. Anything clinical, sensitive, urgent, or uncertain is handed straight to a human, on escalation rules you set.
Books straight into your diary: Acuity and Google Calendar. Works with your booking system: Cliniko, Jane, TM3, WriteUpp, PPS, Nookal, Carepatron and others. Susie takes the booking, holds the slot where your system allows it, and texts you to confirm in one tap. No booking system? We'll set up a simple online diary for you.
How calls, recordings and patient details are handled is agreed with you before Susie takes a single call, under a signed data processing agreement. Your patients' data is never used to train AI models, and retention is set to your policy and CSP guidance.
No. Susie covers the gaps your team physically can't — missed calls mid-treatment, the second caller when reception's busy, evenings and weekends. Your receptionists stop losing calls and can focus on the patient in front of them.
We do the configuration — your diary, tone, booking rules, escalation thresholds. You review and approve everything before she goes live. It's a managed setup, not a software project dumped on your desk.
Susie is £199 a month, flat, with no per-minute meter running in the background. £0 until she's live. No setup fee. No contract, cancel any time. If she hasn't paid for herself in your first 30 days, that month is free. See pricing
Completely. Escalation thresholds, wording, what she quotes, what she books, and where she draws the line are all set by your clinic — and can change any time. She only answers from your approved information; she never invents anything.
Still have questions? Ask them on a 15-minute call
Next step
See how Roch would answer your clinic’s calls.
We configure everything for you. Nothing goes live until you approve it. Cancel anytime.